The Puckout.com returns promise

If we make a mistake (e.g. printing error), we will take back the article and refund your money.
Or we will send you a new accurately-printed shirt.

Moreover, because we want you to be satisfied with our service and make you feel comfortable about using Puckout.com and our partners Spreadshirt, we will usually also take shirts back that do not fit or that you simply do not like for whatever reason.

We simply ask you to comply with the following rules:

1. Do not create bulk orders without doing a test run first

If you are unsure about size, cut, colour or printing technique - make a test order! Returns because you "don`t like it" just apply to single shirts, not to bulk orders.

2. Check your order confirmation e-mail immediately!

When designing your own shirt, If you have a typo in your print or chose the wrong design by mistake, follow the link in your order confirmation e-mail and cancel your order immediately. Afterwards, make sure to send an e-mail to our customer service at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and request the changes you want made. We can then alter your order and re-activate it.

3. Please order in advance if you need a shirt on a certain day.

Orders are usually shipping within 24-48 hours. However, all orders are dispatched from Germany - so delivery to Ireland or the UK typically takes between 3 and 5 days. In addition, sometimes there are problems with the design, sometimes shirts are out of stock and sometimes the post may take an extra day to be delivered. So, if your order is not at your grandmother`s birthday within tthree or four days that`s not a reason to return the shirt. Sorry!